1.
Do you perform research and what areas do you cover?
2. How much does your software cost?
3. Are there any "Transaction" or "Click" charges
involved with using your software?
4. Is support provided with your Software?
5. How much are system upgrades?
6. Is all of my confidential information such as client lists,
researcher lists, applicant information, and billing information kept in your
office?
7. How much is the research provided by the members of the "FRS
Research Network"?
8. How do I get listed as a member of the "FRS Research Network"?
9. Do I have to order my research from the "FRS Research Network"?
10. Do I depend on your company to perform my billing?
11. What options are available for processing Credit and Social
Trace Reports?
12. Can you provide references?
13. Is FRS a "Web-Based" Application?
Do you perform research and what areas do you cover?
Imagination Technologies is not involved in providing research information in
any way. Our sole focus is providing software solutions to the Pre-Employment
Screening and Background Research Industries. We prefer to provide you with
the tools to help improve your research operations and access to research sources.
How
much does your software cost?
There are several factors that come into play in determining the price of FRS
for your unique situation. It is based upon the number of users in your office
who will be using the software on a daily basis and upon the add-on products
which you wish to include in your system configuration. Please contact our sales
department at (704) 282-2320, and we will be more than happy to provide a custom
quote for you over the phone.
Are
there any "Transaction" or "Click" charges involved with
using your software?
No. Once you purchase FRS, the only recurring charge is for annual maintenance.
The maintenance agreement provides you with phone support, quarterly upgrades
to the software, and access to "FRS Web-Tech", our on-line support center here at our web
site. The maintenance agreement is required for the first three years and is
available after that, but is optional. You may process an unlimited number of
subjects or applicants within your software for no additional charge.
Is
Support provided with your Software?
Yes. Our highly trained technical support team is available to assist you as
you utilize FRS in your operations. Support is available Monday thru Friday
from 8:00 AM to 6:00 PM EST. We also provide support by email and through the
"FRS Web-Tech", our on-line support center here at our web site.
How
much are system upgrades?
The Flexible Research System is continually updated based upon the enhancement
requests of it's users. We provide four system upgrades per year. Each client
who maintains an annual support agreement is provided these system upgrades
for no additional charge.
Is
all of my confidential information such as client lists, researcher lists, applicant
information, and billing information kept in your office?
No. All of the sensitive information pertaining to your business is stored at
your location. Imagination Technologies does not house your data. The FRS software
product and your data is maintained on your local area network, and the FRS
Web Application and your web data is stored at your web site on the web host
of your choice.
How
much is the research provided by the members of the "FRS Research Network"?
The prices for research within the "Network" vary depending on the
provider and the area to be researched. Those prices are solely between you
and those research providers. Imagination Technologies is not involved in the
determination of the prices charged for research services. Please feel free
to contact any of the members of the FRS Research Network to inquire about their
prices. Many provide better rates to FRS users due to the data entry savings
and electronic interface.
How
do I get listed as a member of the "FRS Research Network"?
All licensed users of the Flexible Research System have the right to be listed
on the FRS Research Network page here at our web site. This is just another
of the many benefits available to the companies who make the investment
in purchasing FRS or FRS Lite.
Do
I have to order my research from the "FRS Research Network"?
No. FRS gives you the flexibility to use any research sources that you wish.
The benefit of using the companies within the "Network" is that the
duplication of data entry is eliminated because research requests and results
are transmitted electronically via FRS Connect.
Do
I depend on your company to perform my billing?
No. You have full control over the billing process at your office. Like the
name Flexible Research System suggests, FRS has very "flexible" billing
features to allow you to define the prices for your services, whether "by
item" or with "package" pricing. The FRS billing modules allow
fully customizable prices for each of your clients. Options are also provided
to allow you to charge for all of the additional costs associated with your
research. You have the option of billing daily, weekly, monthly, semi-monthly,
etc. to meet each of your client's specific billing needs. The billing process is very
simple and is always completely under your control.
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What options are available for processing Credit and Social
Trace Reports?
FRS has Electronic Data Interchange (EDI) modules available for interfacing
with Trans Union, Experian, and Equifax. Once you establish an account with
one or more of these credit bureaus, you can interface electronically with them
through FRS to submit requests for each of the designated subjects in your system
and receive the credit and social trace reports back instantaneously, ready
to report to your clients. By establishing accounts with two or all three of
these credit bureaus, you can provide your clients with the option of choosing
which bureau's reports they wish to receive from you.
Can
you provide references?
Yes. Imagination Technologies is committed to the satisfaction of the users of FRS.
We are always more than happy to provide as many references as needed upon request.
Is FRS
a "Web-Based" Application?
No. FRS is a
client-based software package which runs in your office on a PC or local area network, fully
under your control. We do provide web-based applications for your clients and vendors which
interface directly with FRS in your office. These web applications run at your web site,
still totally controlled by you.
The Internet is a "Lawless" place and we provide our clients with the recommendations and
assistance to fully secure their web site from the hackers and other "Cyber Predators" that
are so abundant these days. Unlike other solutions for this industry, this "lawlessness" has
convinced us not to stray from our original system design. The FRS software runs in the
controlled environment of our client's offices. We have seen the value and demand of the
Internet and have stepped up to the plate with very sophisticated web applications which
have been well received by our clients. With FRS and its Internet components, the hundreds
of potential problems that can occur on the Internet will not shut down the operations of
our clients. Any number of problems can shut down a fully web-based solution for days.
However, our clients will still have access to their FRS software and will still have printing,
faxing, modem-to-modem, and email communications to fall back on.